Article 1 – Application of conditions
The seller is defined below as SAS Alizé Group. The buyer is defined below as the company or person signing and accepting these terms and conditions of sale. The general terms and conditions of sale apply exclusively to all sales concluded by SAS Alizé Group. Information provided in catalogs, price lists, websites, notes, etc. is given for information purposes only and may be modified by the seller without notice. The mere act of placing an order or accepting an offer from the seller implies unreserved acceptance of these general conditions. These general conditions may be modified at any time and without notice by SAS Alizé Group, with modifications then applicable to all subsequent orders.
Article 2 – Orders
The sale of our products on this site is exclusively reserved for end consumers, i.e., any natural person not acting as a trader and having the legal capacity to contract. Consequently, orders from professionals will not be honored by SAS Alizé Group. In this regard, SAS Alizé Group reserves the right to cancel any abnormal order such as an order for quantities of products exceeding the normal needs of a consumer or abnormal order flows to the same billing and/or delivery address.
For orders placed on the website www.jigsawpuzzle.co.uk and any other SAS Alizé Group website, orders become effective from the date of receipt of payment for checks and from the date of debit from the buyer's account for credit cards or PayPal.
Any sales offer is subject to available stock. Any clause from the buyer, not accepted in writing by the seller that would be in opposition to these general conditions or specifics defined in the price offer will be considered null and void. No unilateral order cancellation will be accepted without the agreement of SAS Alizé Group.
Article 3 – Prices
The seller's price list does not constitute a sale. It may be modified unilaterally without prior notice.
All prices are in euros including tax, excluding packaging, transport and freight insurance costs, departure from the seller's warehouse.
Article 4 – Delivery – Transport
The buyer has the effective possibility of taking delivery of the goods sold themselves or having a third party take delivery at the warehouse in Behren-Les-Forbach (57460 Behren-Les-Forbach - France). Transport entrusted by the seller to a third party (Coliposte, Chronopost) is only carried out and ordered at the express request of the buyer.
Transports entrusted to Mondial Relay or DPD are organized by the seller.
Delivery to certain areas (DOM, TOM, countries outside the European Union) may result in additional billing. In such cases, this information is clearly indicated on the delivery information page.
Article 5 – Claims and after-sales service
Upon receipt of goods, the buyer must imperatively and immediately check their condition and conformity with the contract.
Any return of goods requires prior notification to the seller so that the customer organizes it, by phone, email (
) or via the contact page of your Customer Account. The buyer will receive by email a number to note on the package allowing identification of the return package. On this occasion, the buyer should provide their precise contact details and provide the designation of the element(s) concerned, the observed defect and the invoice number corresponding to the described parts. The buyer has, after obtaining the return number, a period of 60 days to return these defective goods to the seller. . The buyer will receive by email a number to note on the package allowing identification of the return package. On this occasion, the buyer should provide their precise contact details and provide the designation of the element(s) concerned, the observed defect and the invoice number corresponding to the described parts. The buyer has, after obtaining the return number, a period of 60 days to return these defective goods to the seller.
For defective parts, the buyer can obtain standard exchange of their goods during the entire legal warranty period of the product (articles L.217-4 to L.217-14 of the Consumer Code for legal conformity warranty and articles 1641 to 1649 of the Civil Code concerning hidden defects), subject to stock availability. In case of stock shortage on the product(s) concerned, SAS Alizé Group will offer the buyer a refund or exchange for an equivalent product.
In case of a defective product, it is imperative to contact SAS Alizé Group Customer Service by phone, email () or via the contact page of your Customer Account so that the problem is identified and an adequate solution is proposed: refund, standard exchange if the product is in stock or proposal of an equivalent product. All products and services marketed by SAS Alizé Group have a two-year warranty from receipt of goods.
Article 6 - Right of withdrawal for individuals
The buyer has a period of 30 days to inform SAS Alizé Group (by regular mail, phone, email () or via the contact page of your Customer Account) of their wish to withdraw, from the delivery of the last product or service of their order. Once SAS Alizé Group is informed of this decision to withdraw, the buyer has an additional 30 days to return the products or services concerned. The refund of returned products and services will be made within a maximum period of 10 days from receipt of said products and services.
To avoid any subsequent dispute, the peculiarity of puzzles being the risk of losing pieces, it is recommended not to open the puzzle piece bag if the buyer intends to use their right of withdrawal.
In case of withdrawal by the buyer from this contract, the seller will refund all payments received from them. The seller will proceed with the refund using the same payment method as that used by the buyer for the initial transaction, unless the buyer and seller expressly agree on a different means; in any case, this refund will not incur costs for the buyer.
Return costs are the buyer's responsibility.
Exceptions to the right of withdrawal
In accordance with article L 221.28 of the consumer code, the right of withdrawal does not apply to the delivery of products that have been made according to the buyer's specifications or clearly personalized: personalized puzzles fall into this category and therefore cannot be subject to a right of withdrawal.
Withdrawal form template
The buyer must complete and return this form only if they wish to withdraw from the contract.
*********************
To the attention of:
SAS Alizé Group
Jigsawpuzzle.co.uk
8, rue James Joule
57460 Behren-Les-Forbach
France
Tel: +33 3 87 13 00 01
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Designation of the good(s) or service(s) concerned, quantity:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in case of notification of this form on paper):
Date:
(*) Delete as appropriate.
*********************
Article 7 - Legal warranty
All products and services marketed by SAS Alizé Group have a legal warranty of two years from receipt of goods.
Garanties Légales
Article L217-4 of the Consumer Code
The seller delivers goods conforming to the contract and is liable for defects in conformity existing at the time of delivery.
They are also liable for defects in conformity resulting from packaging, assembly instructions or installation when this has been put in their charge by the contract or has been carried out under their responsibility.
Article L217-5 of the Consumer Code
The goods conform to the contract:
1° If they are suitable for the use normally expected of similar goods and, where applicable:
- if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- if they present the qualities that a buyer can legitimately expect with regard to public statements made by the seller, the producer or their representative, particularly in advertising or labeling;
2° Or if they present the characteristics defined by mutual agreement by the parties or are suitable for any special use sought by the buyer, brought to the seller's knowledge and which the latter accepted.
Article L217-12 of the Consumer Code
The action resulting from lack of conformity is prescribed by 2 years from delivery of the goods.
Article L217-16 of the Consumer Code
When the buyer requests from the seller, during the course of the commercial warranty granted to them upon acquisition or repair of movable property, a restoration covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run.
This period runs from the buyer's request for intervention or from making the goods in question available for repair, if this making available is subsequent to the intervention request.
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have acquired it, or would have given only a lesser price, had they known of them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from redhibitory defects must be brought by the buyer within 2 years from discovery of the defect.
To benefit from the legal warranty of conformity or the warranty of hidden defects, the buyer must contact SAS Alizé Group Customer Service by regular mail, phone, email (
) or via the contact page of your Customer Account.
As part of implementing these warranties, the conditions for product coverage may vary depending on agreements concluded between SAS Alizé Group and product manufacturers. Thus, the buyer may be required:
. to return the defective product directly to SAS Alizé Group;
. to send the product directly to the manufacturer so that they can handle the repair or exchange of the product.
Article 8 - Retention of title
Transfer of ownership of goods occurs upon departure from the seller's warehouse for orders collected on site or for orders whose transport is organized by the buyer (Coliposte, Chronopost). The goods are transported at the buyer's risk.
Transfer of ownership of goods occurs upon delivery for orders whose transport is organized by the seller (Mondial Relay, DPD). In this case, the goods are transported at the seller's risk.
Article 9 - Payment
Payments must be made in such a way that the seller can have the sums on the due date. Except for expressly written special conditions or specific conditions granted to business customers after review of their file, payments must be made by bank transfer on order - credit card - or by check on order. For all payments made on the website, the seller reserves the right to accept the sale to request the buyer to justify their identity and place of residence.
Any payment delay results in payment of a late payment penalty equal to 8 times the legal interest rate and a fixed compensation for recovery costs equal to 40 euros (law no. 2012-387 of March 22, 2012 and decree no. 2012-1115 of October 2, 2012).
Article 10 - Consumer mediator
In accordance with ordinance no. 2015-1033 of August 20, 2015, its implementing decree no. 2015-1382 of October 30, 2015, articles L.611 to L.616 and R612 to R616 of the consumer code, the consumer customer, subject to article L.152-2 of the consumer code, has the option of introducing an amicable resolution request through mediation, within one year from their written complaint to the professional.
SAS Alizé Group has designated SAS Médiation Solution as consumer mediation entity, by signing a convention registered under number CS000252/1905.
To contact the mediator, the consumer must formulate their request:
- Either in writing to:
Mrs. Eliane SIMON, mediator
Sas Médiation Solution
222 chemin de la bergerie
01800 Saint Jean de Niost
Tel. 04 82 53 93 06
- Or by email to: 
- Or by filling out the online form titled "Contact the mediator" on the site https://www.sasmediationsolution-conso.fr
Whatever the means of contact used, the request must imperatively contain:
- The postal, telephone and electronic contact details of the applicant,
- The name and address of the professional concerned,
- A brief statement of the facts,
- Proof of prior steps taken with the professional.
The consumer is also informed of the existence of the platform set up by the European Commission whose purpose is to collect any complaints arising from online purchases by European consumers and then transmit received cases to competent national mediators: http://ec.europa.eu/consumers/odr/.
Article 11 - Extended Producer Responsibility (EPR) Declaration
Article 62 of the anti-waste law for a circular economy (AGEC law) adopted on February 10, 2020 with effect from January 1, 2022 provides for the establishment of a unique identifier for all companies or entities subject to the principles of Extended Producer Responsibility (EPR).
As part of the EPR sector relating to single-use household packaging to which Alizé Group company is subject, our Unique Identification Number (UIN) for declaration with the approved eco-organization CITEO is: <strong>FR215552_01SXNT</strong> and our Unique Identification Number (UIN) for declaration with the approved eco-organization ECOMAISON is: FR316419_12ELQW.
Article 12 - Final Stipulations
SAS Alizé Group will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. SAS Alizé Group's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties, unless proven otherwise. French law is applicable without excluding the application of mandatory legislative rights granted to consumers or a more protective mandatory law by the foreign court seized by a consumer from the corresponding country. If any of the clauses or provisions of these T&Cs were to be annulled or declared illegal by a final court decision, this nullity or illegality will not affect the other clauses and provisions, which will continue to apply.
Article 13 - Personalized puzzles and inappropriate content
SAS Alizé Group emphasizes its commitment to human integrity. Consequently, we refuse to design puzzles containing inappropriate or offensive content that would be inconsistent with these values. We reserve the right to destroy, if necessary, puzzles containing discriminatory, pornographic images, hate symbols or promoting illegal behavior. These will not be refunded.
Behren-Lès-Forbach, updated on 11/23/2023
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