Search suggestions
Retail Distributors
Summer Sale

My basket
Your basket is empty

Terms & Conditions

1. Interpretation
In these Terms and Conditions, the following words and phrases shall have the following meanings: “the Buyer” means the person, firm or company who purchases Goods from the Company: “the Company” means Alizé Group SAS; “Contract” means the contract between the Company and the Buyer which shall be deemed to incorporate these Terms; “Goods” means any goods agreed in the Contract to be supplied by the Company to the Buyer; “Place of Delivery” means the place to which the Goods are to be delivered. In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

2. The Contract
The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer. No terms and conditions contained in the confirmation of order, purchase order or other document of the Buyer will form part of the Contract..

3. Delivery
Any dates specified by the Company for delivery of the Goods are intended to be an estimate only. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time. Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 day.

We aim to send out all stock orders within 5 working days of receipt of order.

Personalised products:
Please allow up to 9 manufacture working days for your order , before to be sent from our warehouse. This delay has to be added to delivery usual times.

Our shipping charges for UK deliveries are as follows:
1. FREE on orders over £99999
2. otherwise delivery from £4.95
Non-UK Delivery & DOM TOM: please contact us at

Shipping company :
UK & EU Delivery: DHL services, DPD Predict, Royal Mail.

4. Risk in and Ownership of the Goods
Risk in the Goods shall pass to the Buyer on delivery. Ownership in the Goods shall not pass to the Buyer until the Company has received in full cleared funds for all sums due to the Company in respect of the Goods and all other sums which are or may become due to the Company from the Buyer on any account. Until ownership of the Goods has passed to the Buyer, the Buyer shall: hold the Goods on a fiduciary basis as the Company’s bailee; store the Goods separately from all other goods of the Buyer or any third party in such a way that they remain identifiable as the Company’s property; not destroy or deface any identifying mark on the Goods or their packaging; maintain the Goods in satisfactory condition insured with the Company’s interest noted on the policy and hold any proceeds of such insurance on trust for the Company and not mix them with any other money..

5. Price
The price for the Goods shall, unless otherwise agreed, be the price set out on on the company's web site. The price for the Goods shall be displayed on web site inclusive of VAT but exclusive of all costs of carriage and insurance which the Buyer shall pay in addition.

6. Products
We reserve the right to change maps and other products subject to availability.

7. Payment
Payment of the price of the Goods shall be fully due before the goods are shipped. Payment shall not be deemed to have taken place until the receipt by the Company of cleared funds.

8. Warranties
The Company warrants that the Goods are of satisfactory quality. If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company within 30 days of the discovery of the defect and give the Company a reasonable opportunity to inspect the Goods in question. The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company. The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.

9. Returns
If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail on and we will arrange for replacement goods or a full and prompt refund depending on conditions. This does not concern personalised products. Please note that the goods should be still in the condition that they were when they left our warehouse. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

10. Limitation of Liability
The Company’s liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the original price of the goods and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.

11. Force Majeure
If either party is subject to an event of Force Majeure, that is to say circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

12. General
If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect. These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.

13. Customer Data
When you place an order with us, we will add your address to our mailing list and your email address to the subscription for our newsletter, updates and email promotions. If you would prefer not to receive any further information from Alizé Group then please email

14. Company Data
Jigsaw - Alizé Group
8 rue James Joule
57460 Behren-Les-Forbach - France

15. Credits
Alizé Group uses graphic resources from Freepik website. For questions about these resources and their authors, please contact us.


16. Personalised photo jigsaws and inappropriate content
The SAS Alizé Group emphasises its commitment to human integrity. We thus refuse to produce puzzles with inappropriate or offensive content, which would violate these values. We reserve the right to destroy puzzles showing discriminatory or pornographic images, hate symbols or symbols excusing criminal behaviour. These puzzles will not be refunded.

Customize your cookie preferences

We use cookies in order to personalize your experience on our website. This means that we collect anonymous data about you during your visits. The collected data enables us to offer you personalized advertising offers through third parties, as well as to track your navigational data on our website. You can choose to accept or refuse these cookies. For more information, please click “Customize Cookies”.

Privacy Policy

Customize Cookies
Essential Cookies
Accept All Cookies